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Return policy

RETURN POLICY

From Garcon manqué we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to to guarantee a quality purchase.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we  offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

Our customers have the right to return the product within 7 natural days. This term will expire on the 7 natural days of the day the product has been received by the customer.

1) DEFECTIVE PRODUCT OR ORDER

  1. In the unfortunate event that the product is defective. (Its clearly broken and unusable)
  2. Product received is totally different from the order. (Requested Product A Received Product B)
  3. The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)

Customer have the right to receive a new product depending of the product availability. In case the product is not available customer will be refunded by an Store Credit.

2) PRODUCT DOESN'T FIT THE EXPECTATIONS:

  1. The selected size does not fit the customer's measurements.
  2. Customer simply want a change for another product or return it.
  3. Patterns have some variations according with the picture.
  4. Color is slightly different from the picture.
  5. Material quality is not exactly what customer wants.

    To exercise the right to change or return the product, you must email us at garconmanque@gmail.com